The measure, now available both electronically and in person, seeks to ease the assistance pressure on the Municipal Citizen Service Offices (OMAC), where demand has surged in recent weeks. According to council data, in the first 15 days of April, requests for registration certificates increased by 40%, reaching 2,464 petitions. Furthermore, on yesterday alone, OMAC attended to 1,800 people.
“"The City Council is undertaking the processing of this procedure with a very high volume of applications in a very short time. This situation is due to the State having assigned this management to city councils without prior planning or sufficient resource allocation."
The new procedure will allow interested individuals to request the necessary certificate to prove their situation of vulnerability within the extraordinary regularization process. Once the application is submitted, it will be sent to the Office for the Attention of Migrant Persons (PANGEA), which will be responsible for contacting applicants to conduct a personal interview prior to the issuance of the certificate.
With this reinforcement, the City Council is trying to reorganize its municipal resources in the face of the sharp increase in files and reduce saturation in in-person services. The procedure is aimed at applicants for international protection prior to January 1, 2026, and individuals in an irregular administrative situation who can prove their stay in Spain before that date.
In this second case, they must also meet at least one of these requirements: having worked in Spain, having a family unit with minor children, or proving a situation of vulnerability.
