The survey, which interviewed one hundred adult residents responsible for household supplies, gave the service an overall average score of 7.60 out of 10. This data reflects a high degree of general satisfaction, with 69% of participants declaring themselves satisfied and 20% considering the service acceptable.
Among the technical aspects most highly valued, service continuity achieved a score of 8.61, followed by water pressure with 8.27. Invoice clarity also received a good rating, standing at 8.10. However, water quality received a slightly lower score of 6.87.
The water supply is consolidated as the best-regarded municipal service in Cullera, with 28% of respondents placing it first, ahead of others such as street cleaning or park and garden maintenance.
Loyalty to the service also stood out with a score of 8.29. Regarding recommendations, the index was 39%, and 11% of users perceived a direct improvement in the last year. In the image and responsibility section, concern for the environment and biodiversity was the most valued aspect, with a score of 8.43.
As for the most requested additional services, discounts for leaks or spills were highlighted as priorities by 30% of participants. Regarding customer service, the telephone remains the preferred channel for managing inquiries, chosen by 52% of users, followed by in-person office assistance (30%) and web chat (12%).
