According to data provided by the city council, the service has registered 1,971 claims, reports, and complaints, in addition to 5,177 inquiries made by citizens between January and May. These figures maintain the activity trend from the previous year, when the office processed thousands of files to guarantee consumer rights.
The sectors concentrating the highest volume of complaints continue to be telephony and internet, followed by basic utilities such as water, gas, and electricity, as well as the banking and insurance sector. The responsible department highlighted that the main objective is to offer effective solutions to real problems faced by residents, avoiding unnecessary bureaucracy.
“"Citizens do not want more paperwork or more bureaucracy. They want solutions. They want someone to assist them when they have a problem with a telephone company, a bank, or a utility provider."
In addition to direct assistance, the OMIDC has maintained intense inspection work. In the first five months of the year, 246 control actions were carried out, adding to the 524 performed throughout 2025. These inspections include specific campaigns on price marking and compliance with regulations regarding complaint forms.
