Juan Cantero's ordeal began at nine in the morning this Wednesday, when he went to the La Coma de Paterna health center fearing a new cardiac episode. Despite his urgency and recent heart operation, he was told that the doctor would not arrive until half past ten and was advised to go to the Clot de Joan outpatient clinic.
Once at the Clot center, the situation repeated itself. He was denied care, with staff arguing that his reference center was La Coma and that they could only attend to him from three in the afternoon. Cantero showed his heart surgery scar, but it did not help him receive assistance.
“"They didn't want to treat me because they told me my health center is open from eight and that they could only do it there from three in the afternoon."
Faced with the refusal, Juan Cantero alerted the Local Police, who contacted 112. Surprisingly, a SAMU ambulance attended to him in the middle of the street, a few meters from the very Clot health center that had previously denied him service. The paramedics who attended him were from that same outpatient clinic.
Due to his condition, Cantero was urgently transferred to Arnau de Vilanova Hospital, where he remains monitored, without having been able to file a complaint. It should be noted that the La Coma health center reopened last April 7, after four months closed due to an assault and threats to medical personnel, with reinforced security measures and a reduction in capacity to 60 patients.
