The annual report from the Special Commission for Suggestions and Claims (Cesure) of San Vicente del Raspeig, presented by the Department of Citizen Participation, confirms a positive trend in handling citizen demands during 2025. The document shows a 27% decrease in the number of registered complaints, suggestions, and claims compared to the previous year, along with a municipal response acceptance rate above 85%.
The Councilor for Citizen Participation, Antonio Díaz, has favorably assessed these results, emphasizing the Commission's role as "a fundamental tool for understanding the needs, concerns, and proposals of the citizens." According to Díaz, "the reduction of almost a third in claims and an acceptance rate above 85% are very positive indicators that demonstrate the City Council's capacity to provide effective responses and solutions to residents; furthermore, this data also highlights the consolidation and improvement of municipal services".
During 2025, a total of 344 entries were registered, compared to 470 recorded in 2024. Of these, 95.3% were processed as complaints, suggestions, or claims, while the remaining 4.7% corresponded to maintenance issues or other direct management tasks.
The report also highlights the advancement of electronic administration. Over 93% of requests were received through digital channels, and 84% of responses were processed electronically via the municipal Electronic Office, with only 6.7% of communications conducted via paper submissions. The third quarter saw the highest volume of activity for the year, with 120 registrations, compared to 74 and 68 submitted during the first and second quarters, respectively.
The main citizen complaints were related to issues concerning traffic and signage, noise, odors, or waste containers, as well as a lack of response or action. However, the report notes a reduction compared to the previous year in incidents related to street and road maintenance and noise problems.
Another highlighted aspect of the report is the improvement in response times. Most replies were issued within the maximum two-month period established, and the percentage of cases resolved within that timeframe also increased compared to previous years. By the end of the year, the majority of cases were resolved or in the process of resolution. Around 20% of requests could not be addressed due to technical reasons or because they exceeded municipal competencies.
By municipal departments, those receiving the highest number of requests were Urban Services and Maintenance, with 26.83% of the total; Citizen Security and Traffic, with 11.59%; and Infrastructure, Architecture, and Urban Planning, each with 10%.
The Councilor for Citizen Participation confirmed that at the next meeting of the Special Commission for Suggestions and Claims of San Vicente, scheduled for July, the first quarterly reports for 2026 that are ready will be presented to all members of the Cesure. The municipal body is chaired by the mayor, Pachi Pascual, and includes representatives from all political parties in the City Council and neighborhood associations of the municipality.
