The 2025 Consumer Report also reflects a 9.53% rise in the number of complaints filed, reaching 942. Conversely, arbitration requests experienced a slight decrease of 3.65%, falling from 1,976 recorded in 2024 to 1,904 last year.

The Director General of Commerce, Craftsmanship, and Consumption, Maribel Sáez, emphasized that "these data reflect a more active consumer who is more demanding about the quality of services." Sáez added that "Valencians increasingly know their rights and do not hesitate to exercise them when facing any problem".

The sector of sales outside commercial establishments led the claims ranking with 1,243 cases, a 10% increase. This is followed by vehicle repair workshops with 972 complaints (8% more), telephony (866), transport (641), banks and financial institutions (585), home appliances (556), vehicles (541), insurance (420), and health services (384).

By province, Valencia accounts for the majority of activity with 7,689 claims (19.9%), followed by Alicante with 2,587 (8.93%) and Castellón with 1,954 cases (1.56%). Regarding complaints, Valencia registered 181 (-6.22%), Alicante 529 (+20.27%), and Castellón 233 (2.19%).

Regarding arbitration, out of the 1,904 requests registered in 2025, 813 were filed with the Consumer Arbitration Board (JAC) of the Valencian Community, 502 with the JAC of Alicante, 439 with the JAC of Benidorm, and 150 with the JAC of Castellón. This free and extrajudicial conflict resolution mechanism was particularly used in basic services (22.85%), telecommunications (21.32%), and consumer goods (20.75%).

The Director General noted that "the increase in claims and complaints in some sectors sets a clear roadmap for future information campaigns." "Our goal is to ensure the market is a safe and transparent environment," she remarked. Sáez concluded that "the fact that arbitration is growing by 30% is excellent news, as it shows that citizens trust the Administration to resolve their conflicts quickly and effectively".