The excitement of dozens of students from a school in Elche for their excursion to Port Aventura has been cut short by an alleged scam. According to those affected, the money transferred by the parents' association to the travel agency never reached its destination, despite the company claiming it has no record of the payment.
The situation affects around 60 families, who now fear losing the money advanced to cover booking, accommodation, and activity costs. The parents have filed a formal complaint with the National Police, which has opened an investigation to clarify whether a cybercrime or identity theft occurred in the electronic communications between the association and the agency.
“"The association acted in good faith at all times, following the instructions received from the email address habitually used by the agency itself."
The conflict originated from an email received on May 4th, requesting a change of bank account to make the final payment of 18,460 euros. The association proceeded with the transfer, believing the communication channel to be official. However, the agency maintains it never received the funds and refuses to carry out the trip, leading the families' representatives to announce potential legal action to claim a refund and damages.
